On Line Technical Support
  
There are several ways you can receive help with technical problems.
Please take a few minutes to explore the options available below.

New - http://www.askcybersitter.com

This website is a user forum where you may post questions about CYBERsitter and receive answers from CYBERsitter support staff, as well as other users.
   

 
 
Check out the most common current issues.

Information for New Users
(Step-by-step installation)

Cannot Get On Internet with Norton Internet Security

Download Problems and Questions

Lost or forgotten passwords

Replacement Downloads
(Requires serial number to re-register after installation)

Lost Serial Numbers

Upgrading from older versions

Adding licenses (users) to your current license
 
 
Search the CYBERsitter FAQ InfoBase

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Let CYBERsitter help you report a problem.

CYBERsitter has an extremely useful support reporting function that you can use to report problems. When you request support this way, information about your CYBERsitter configuration and Internet settings are automatically attached so that we can better help diagnose the problem.

  1. Open CYBERsitter by double clicking on the CYBERsitter Icon in the system tray (lower right corner by the clock).
  2. Enter your password (if necessary).
  3. In CYBERsitter 2003, select "Tools/Support" from the menu bar. In older versions, go to the "Tools" tab page.
  4. Click the button for "Send a Support Message" or "On-line Technical Support" (depending on your version).
  5. Provide the information and description of the problem as necessary. Please try to be as detailed as possible.
  6. Click the "Send" button.

 
   
Send us a technical support request.
This will send an e-mail to our support department automatically.

Enter your name (required):

Return E-Mail address (required):

Subject or Product Version:

Enter your question or a description of the problem:


  

Support Policies

Our normal business hours are 8:00 am to 4:00 PM Pacific Time Monday - Friday (Holidays excepted). Technical support is free to registered CYBERsitter users for one year from the date of purchase, and is available 7 days a week by e-mail and by telephone during normal business hours. Please refer to your on-line receipt, the serial number confirmation e-mail you received when ordering CYBERsitter, or the CYBERsitter "Help" file for the correct phone number for your version. If you cannot locate the appropriate support telephone number, please use the above form to request it and we will respond quickly. Telephone support is not provided for trial version users.

Users who purchased CYBERsitter over one year ago are are strongly encouraged to upgrade to the current version of CYBERsitter so that they are using the latest technology and will be able to receive technical support.